The SOFTSWISS Managed Services Anti-Fraud Team is improving its professional level by completing the GamCare “Social Responsibility, Communication and Motivating Behavior Change” course. The certification enhances the level of service and highlights the team’s commitment to working in line with the principles of social responsibility.
This training provided the anti-fraud team with the skills of their communication to take a more proactive approach when it comes to dealing with game-related damage, as well as ways to make games safer. Responsible Gaming Specialists, First Line Support Shift Leaders and VIP Managers attended the training.
SOFTSWISS Managed Services experts will now be able to solve more complex challenges. The course was provided by GamCare, the leading provider of information, advice and support for anyone affected by gaming-related issues.
Anti-Fraud Support is one of the six Managed Services of SOFTSWISS, the cross-functional department responsible for B2C customer support services for online casino and sports betting brands. High-quality experts achieve breakthrough results: During the first quarter, the anti-fraud team resolved over 75 major complaints related to suspicious activity at online casinos. The overall amount saved over this period exceeded 2.8 million euros.
“Our team is always striving to improve their knowledge and put it into practice immediately. The GamCare course is no exception: the Anti-Fraud team has learned how to deal with customer queries about gambling-related issues and risks, as well as how to build communication based on people’s behavior. We strive for perfection in our service and we care about our customers because security and experience are at the heart of the service we offer at SOFTSWISS”, commented Anastasia Vyshinskaia, Head of Managed Services at SOFTSWISS.
SOFTSWISS Managed Services
SOFTSWISS Managed Services work with the company’s products to provide additional value to iGaming operators and players. Managed services include top notch support, anti-fraud support, VIP player support, player retention and reactivation services, and content management team.
About SOFTSWISS
SOFTSWISS is an international iGaming company that provides certified software solutions for managing gaming operations. The team of experts, which has more than 1,300 employees, is based in Malta, Poland, Georgia and Belarus. SOFTSWISS holds several gaming licenses and provides complete iGaming software solutions.
