Pay4Fun is taking advantage of the beginning of the year to take stock of its customer service. For a business in full growth, nothing better than presenting good results regarding the attention paid to your end customer.
“Here at Pay4Fun, we always make a point of taking our customers by the hand. The result can be seen by everyone, for example, on sites like Reclame Aqui. Our page on the platform has more than 10,000 views and received a grade of 9.7 in the last 12 months, with all questions answered”, said Leonardo Baptista, CEO of Pay4Fun.
“Today, many companies offer cutting-edge technology, and this process tends to intensify in all types of businesses. However, what will make the difference for the customer in the near future, when many will be able to rely on technological apparatus? Obviously, it’s the people who work in parallel with such technologies! This will definitely influence the public’s choice of who to do business with and who not to do business with,” said Baptista.
At Pay4Fun no one talks to bots
One of the company’s differentials is that all interactions rely on a real attendant. The company has a team of over 25 agents and supervisors. Support is accessible 24 hours a day, 7 days a week.
In addition, Pay4Fun’s service team undergoes frequent retraining and training, being always able to provide a totally humanized service, without any robotic interaction.
Support works via chat, which can be accessed through the official website, Google Play apps and Apple Store, as well as a direct channel via WhatsApp, Messenger and Instagram. It is noteworthy that the interaction data in the company chat are also positive.
There are more than 300 thousand interactions and the response time is less than one minute. Pay4Fun’s chat was still rated with a 93% approval rating from its customers.
Company prepares news for 2022
The company is also preparing several new developments for 2022. Pay4Fun is a fully national company, which understands the needs of the Brazilian customer like no one else.
The group knows how high-level interactions are relevant to the public in Brazil, a country where human warmth and receptivity is one of the most striking characteristics.
Remembering that Pay4Fun was chosen as the “Payment Method of the Year” at the Brazilian iGaming Summit 2021, which reinforces the brand’s recognition in the Fintech segment and financial operations groups.
