The National Consumer Secretariat (Senacon), which is part of the Ministry of Justice and Public Security, together with the Prizes and Betting Secretariat (SPA) of the Ministry of Treasury, announced that all online betting companies must register on the website Consumidor.gov.br to operate in Brazil.
This measure ensures the rights of bettors and therefore offers them a direct and efficient channel to register and follow up on their complaints.
Wadih Damous, the National Consumer Affairs Secretary, stressed the importance of this guideline. He argued that “the mandatory registration on Consumidor.gov.br is a fundamental step to ensure that bettors’ rights are respected.”
“Now, Brazilians have a direct and efficient channel to register and follow up on their complaints, strengthening the balance in consumer relations,” he added.
Meanwhile, Régis Dudena, the Secretary for Prizes and Betting, highlighted the importance of transparency in bookmakers’ operations.
“The participation of betting operators in the Consumidor.gov.br platform reflects the Ministry of Finance’s commitment to ensuring that all practices are carried out in accordance with legal standards, with respect for consumer-bettors.”
Monitoring and transparency in the betting sector
The inclusion of betting companies on the platform will allow bodies of the National Consumer Defense System to monitor and oversee consumer complaints.
With this, the sector reinforces its security and reliability. The Consumidor.gov.br website, known for having already completed more than 8.9 million complaints and a resolution rate of around 81%, now emerges as a key channel for protecting bettors.
To check whether a platform is licensed, you must access Consumidor.gov.br and search for the name of the operator before placing any bet. This practice ensures that transactions are correctly recorded and protects consumer rights.
Process for registering complaints to betting companies
The process for filing a complaint is simple and straightforward. Consumers should go to Consumidor.gov.br, search for the name of the gambling company, and describe their complaint.
From then on, this measure ensures respect for the rights of bettors, providing them with a direct channel to register and follow up on their complaints. During this time, both the consumer and the company can communicate.
After the final response, the consumer has the opportunity to comment, classify the demand as resolved or not, and also indicate their level of satisfaction.
For more information, we recommend visiting the website Consumidor.gov.br. This platform is a valuable resource for those seeking more transparency and security in the betting market, which is now more regulated.
